Policies Main Page

Welcome to Pocket Saver! We strive to offer you an affordable, efficient, and transparent food and product delivery service. Our goal is to provide a seamless experience, and we’ve outlined our key policies to ensure you understand how we operate.

Policies Overview for Pocket Saver Services (operated by Triple Five Solutions)

1. Privacy Policy

   We consider your privacy and the security of your personal information to be of utmost importance. This Privacy Policy outlines how we collect, use, and protect your data when you access and use our platform. By using Pocket Saver, you consent to the practices described in this policy, which may be updated periodically. We encourage you to review this document regularly to stay informed about how we manage your information. We are committed to safeguarding your privacy while providing a seamless, personalized service. This policy explains what types of data we collect, how it is used, with whom it may be shared, and how we protect it. For a detailed overview of our privacy practices, please click here.

2. Pricing Policy

   Our pricing is simple and clear. We apply delivery charges that can vary based on factors like distance, order value, and peak times. You may be charged a delivery fee of up to Rs. 15, which is determined by our Restaurant Partners, Stores, or Delivery Partners. Pocket Saver will notify you of these charges at the time of your order, so you’ll always know what you’re paying. Additional surge charges may apply during busy times, such as high demand, weather conditions, or traffic. For a detailed overview of our pricing policy, please click here.

3. General Terms and Conditions

   The Terms and Conditions document sets out the legal agreement between you and Pocket Saver when you use our app. This includes the responsibilities of both parties, the rules for using our services, and guidelines for how disputes are resolved. Whether you’re a customer, delivery partner, or merchant, our terms are designed to ensure fair use and protect everyone involved. Click here for detailed overview of our general terms and conditions.

4. Order Cancellation & Refund Policy

   We understand that sometimes plans change, and you may need to cancel an order or request a refund. Our Order Cancellation & Refund Policy explains the process for cancelling orders, the criteria for eligible refunds, and how refunds are processed. You can cancel your order within 5 minutes of placing it, with no cancellation fee. After that, cancellations are not allowed. If there are issues with your order, such as incorrect or missing items, or if the delivery is significantly delayed, you can request a refund or replacement. Refunds are typically processed within 24-48 hours, depending on the nature of the issue. Click here for detailed policy.

5. Commitment to Transparency

   At Pocket Saver, we are committed to providing clear, accessible policies to ensure your experience with us is reliable and hassle-free. From clear pricing to delivery and refund timelines, we aim to offer service that’s easy to understand and use. If you have any questions about our policies, please feel free to reach out to us for clarification.

We invite you to explore the details of each policy and reach out if you have any questions. We’re always here to help and ensure that your experience with Pocket Saver is smooth, safe, and satisfying.

Stay Informed & Save More with Pocket Saver!